Refund & Cancellation Policy

We want you to be satisfied with Vyiral. Because we provide digital services with immediate access, this policy balances your flexibility to cancel at any time with the nature of subscription-based software. All payments are processed securely by Razorpay.

• Vyiral offers Basic and Pro plans, billed in Indian Rupees (₹) through Razorpay.
• Your subscription grants access to the features of your chosen plan for the duration of the billing period (for example, monthly or annual).
• Your billing period begins on the date of your first successful payment and renews on the same cycle unless cancelled.

Unless stated otherwise, subscriptions renew automatically at the end of each billing period so your access continues without interruption. You will be charged the then-current plan price at renewal. You can turn off auto-renewal at any time (see Cancellation below).

• You can cancel your subscription at any time from your account settings or by contacting us.
• When you cancel, you retain access to your paid features until the end of your current billing period.
• After cancellation, your plan will not renew and you will not be charged again.
• Cancelling does not automatically trigger a refund for the current billing period, except as described under Refund Eligibility below.

• You can upgrade your plan at any time; the new features become available immediately and charges may be adjusted for the remainder of your billing period.
• You can downgrade your plan; the change typically takes effect at the start of your next billing period, and no partial refund is issued for the current period.
• Downgrading may reduce your available features and usage limits.

Subscription fees are generally non-refundable once a billing period has begun. However, you may be eligible for a refund in the following cases:

• New subscribers may request a full refund within 7 days of their first payment if they are unsatisfied with the Service.
• Duplicate charges will be fully refunded upon verification.
• Verified billing errors or charges made without authorization will be refunded.
• If a paid feature is unavailable for an extended period due to a fault on our side and we are unable to resolve it, we may issue a prorated refund or credit at our discretion.

Refunds are generally not available in these situations:

• Requests made after the 7-day window for first-time subscribers.
• Partially used billing periods, including where you cancel mid-cycle.
• Renewal charges where you did not cancel before the renewal date.
• Dissatisfaction with third-party data (such as YouTube analytics) that is outside our control.
• Violations of our Terms of Service that result in account suspension or termination.

To request a refund, email support@vyiral.com from your registered email address and include:

• Your account email and registered name.
• The Razorpay payment ID or invoice number for the charge.
• The reason for your refund request.

We review each request and respond within 3 business days.

Approved refunds are issued to your original payment method through Razorpay. Once approved, refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider. We are not responsible for delays caused by banks, card networks, or payment providers.

Where applicable taxes such as GST were charged on your payment, refunds will be processed in accordance with applicable tax laws. The refunded amount reflects the actual amount paid, subject to any non-refundable statutory components where required by law.

If a payment fails, we may retry the charge or suspend access to paid features until payment is completed. If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

The Free plan involves no charges. You can downgrade to the Free plan at any time; no refund is applicable as no payment is made.

We may update this Refund & Cancellation Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

For any questions about cancellations or refunds, reach us at support@vyiral.com.