Get in touch

Contact

We’re a small team. We read every message.

About us

Vyiral is a brand operated by Mahesh Shardul, trading as TrioLogic HUB.

Registered address:Flat-504, T17, Jannadhar Shubha-II, Attibele, Bangalore – 562107, Karnataka, India

General support

Account issues, billing questions, feature requests, bug reports.

support@vyiral.com

Privacy requests

Data access, correction, deletion, and other rights under DPDP Act 2023.

privacy@vyiral.com

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

Name: Priyabrata Satapathy
Email: grievance@vyiral.com
Address:Flat-504, T17, Jannadhar Shubha-II, Attibele, Bangalore – 562107, Karnataka, India

We acknowledge grievances within 24 hours and aim to resolve them within 15 days.

Self-service data requests

You can export or delete your account data without waiting for a reply from us. Most requests are fulfilled instantly.

Go to your data page →

Response times

General support — we aim to reply within 2 business days.
Privacy requests — we respond within 30 days as required by the DPDP Act 2023.
Grievances — acknowledged within 24 hours, resolved within 15 days.
Refund requests — we respond within 5 business days. See our Refund & Cancellation Policy.

For urgent account security issues (suspected unauthorised access), include “URGENT” in your subject line and we will prioritise your message.